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Consumer Rights & External Support
We encourage you to speak directly with our team first so we can quickly resolve any issues. However, you have a right to seek independent advocacy or lodge a formal complaint externally at any stage.
Aged Care Quality & Safety Commission
The national oversight body that receives and resolves complaints about aged care services.
Phone: 1800 951 822 (Freecall)
Lodge Complaint ExternallyOlder Persons Advocacy Network (OPAN)
Provides free, independent, and confidential advocacy support to help you understand your rights and resolve problems with care providers.
Phone: 1800 700 600
Visit OPAN WebsiteNational Dementia Helpline
Offers information, emotional support, and advice for people living with dementia, their families, and carers.
Phone: 1800 100 500