Privacy Policy

1. Commitment to Privacy

Amelior Home Care is committed to protecting the privacy, dignity, and confidentiality of our clients, their representatives, and our staff. This Privacy Policy details how we collect, hold, use, and disclose personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Victorian health privacy legislation.

2. What Information We Collect

To provide high-quality, customized care packages, we need to collect a range of information, including:

• Contact details: Name, address, phone number, email address.
• Government identifiers: Medicare number, My Aged Care ID, DVA details.
• Health and care information: Medical histories, assessments, clinical diagnoses, physical abilities, diet preferences, and daily care needs.
• Billing/Financial details: Bank account, credit card info, and details relating to Home Care Packages or self-managed care funding records.
• Feedback and correspondence: Records of communications, complaints, compliments, or queries submitted by you or your family.

3. How We Collect and Hold Information

We collect personal information directly from you or your authorized representatives during assessments, consultations, or through forms. With your consent, we may also collect info from government entities (like My Aged Care) or your healthcare practitioners.

Your details are stored securely in physical files and encrypted digital systems. We maintain strict security measures to protect information from loss, misuse, unauthorized access, or disclosure.

4. How We Use and Disclose Information

We only use your personal and health information to manage and deliver your support services, process payments, and ensure regulatory quality standards are met. We may disclose your information to:

• Staff members and subcontractors directly involved in your care delivery.
• Your nominated representatives or family members.
• Your doctors, allied health professionals, or hospital emergency teams in urgent situations.
• Government bodies (like the Aged Care Quality and Safety Commission or Department of Health) as required by funding agreements and safety laws.

5. Accessing and Correcting Your Information

You have a right to access the personal and health information we hold about you. You can also request corrections if you believe the details are inaccurate, incomplete, or out of date. To make a request, please contact our Privacy Officer at care@ameliorhomecare.com.au.

6. Questions or Complaints

If you have any questions or concern about our privacy practices, or if you wish to report a potential breach, please get in touch with us. We will investigate any complaint and respond to you promptly. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Aged Care Quality and Safety Commission.